Customer Experience

Solutions

Customer usability is important because if you miss it, you will lose customer loyalty. Blue Turtle has sourced Keynote to help you monitor user experience so that you can constantly work towards improving your performance and the uptime of your mobile applications and websites.

Keynote uses superior performance analytics solutions that help you make every digital interaction count. It has the most comprehensive products available for measuring the true end-user experience of mobile content on mobile devices. Keynote’s broad selection of active monitoring emulation and real device capabilities – plus real user monitoring – means that you can get the solutions you need, tuned to your budget and your required outcome.

Keynote Monitoring is a cloud-based arrangement that empowers service-driven organizations to screen the execution and accessibility of any web or versatile application – on any cell phone, every minute of every day. All Keynote public services run on the industry’s broadest, purpose-built global test and monitoring network comprised of over 7,000 measurement computers and mobile devices in more than 275 locations around the globe.

Blue Turtle’s Customer Experience solution has the following features:

• Devices
• Operating Systems
• Application Factors
• Web Clients
• Wireless Network Connections
• 3rd Party Services
• Back-end Infrastructure

This solution uses the following applications:

• Internet Explorer
• Chrome
• Firefox
• Mobile browsers

Keynote Real User Monitoring will enable to:

• Analyse real user performance by geography, browser and platform.
• Visualize performance over time for any page based on different average, geometric mean, median or percentile calculations.
• Slice by browser, and drill into full W3C browser event details.
• Analyse real user performance trends correlate key user behaviours (conversion, abandonment, engagement, etc.) with page responsiveness.

Key Features

Keynote Mobile Monitoring features:

• Devices
• Operating Systems
• Application Factors
• Web Clients
• Wireless Network Connections
• 3rd Party Services
• Back-end Infrastructure

To accurately simulate customer journeys Keynote Web Monitoring uses:

• Internet Explorer,
• Chrome,
• Firefox
• and mobile browsers

Keynote Real User Monitoring reveals the performance of your site for all your visitors, no matter what device they use, or where they live:

• Analyse real user performance by geography, browser and platform.
• Visualize performance over time for any page based on different average, geometric mean, median or percentile calculations
• Slice by browser, and drill into full W3C browser event details.
• Analyse real user performance trends correlate key user behaviours (conversion, abandonment, engagement, etc.) with page responsiveness.

For more information

Benefits

The Customer Experience solution does not require any modification of the application that is being monitored in order for it to measure both the health and availability of the application.

The Customer Experience solution allows you to:

• Understand mobile and web app performance.
• Improve mobile application quality and reliability.
• Assure the return on your mobile initiative investment.