Incident & Problem
If you want to provide superior IT services, you need to build an effective foundation for ITIL Incident Management and ITIL Problem Management. Blue Turtle has the perfect product for you: The Incident and Problem solution.
As part of our Incident and Solution, we offer HEAT ITSM & Desk Service Management software.
HEAT Service Management is a robust, highly flexible ITSM software that is built on IT best practices that help customers meet the dynamic needs of a growing business and achieve the highest level of service quality, delivery and performance.
With HEAT Service Management solutions, you can easily request a service or change, plan for appropriate remediation measures, automatically approve and authorize the request, implement the change to your users, audit the successful completion and service level agreements associated with the change, and control your services portfolio on an ongoing basis to ensure enhanced service quality and customer satisfaction.
Since HEAT Service Management is a multi-tenant system, it can be scaled out across multiple Business Units (BUs), for example Facilities, HR & Finance; each BU will not beknow that they are usingthe same backend.
HEAT Service Management can help you maximise operational efficiencies, reduce IT costs, and improve service quality and compliance.
With HEAT, you will:
- Reduce service desk call volume by almost 80%, thereby maximising operational efficiencies;
- Reduce downtime due to unplanned or unapproved changes by almost 75%, thereby cutting IT costs;
- Reduce the number of status calls received by almost 80%, thereby improving service quality and compliance.