IT Service Management (ITSM)
Blue Turtle’s IT Service Management has been developed to assist you with the execution and day-to-day running of your information technology services.
ITSM is aimed at helping you manage your IT-related activities and the relationship between your IT personnel and your customers. In order for you to provide high-quality services, you need to understand the role that is played by the people, processes and technology involved in developing and maintaining ITSM solutions.
ITSM focuses on the following areas:
- Service Desk (Incident and Problem Management)
- Change and Release Management
- Asset Management
- Configuration Management
- Service Level Management
- Knowledge Management
- Self-Service (Service Request Management)
Blue Turtle’s Trending Solution
We are on hand to offer assistance on any queries you may have regarding your enterprise technology requirements or trouble-shooting the current systems you have in place.