Blue Turtle offers bespoke service desk solutions for your IT infrastructure; our solutions are guaranteed to transform your service desk. Our solutions will ensure that you deliver superior business services and customer support.
Blue Turtle is committed to supplying and recommending the best products for your company. When it comes to your service desk, we recommend the BMC Remedy Service Desk.
We recommend the BMC Remedy Service Desk because it:
- Enables comprehensive, best-practice-based incident and problem management processes;
- Is uses intuitive, easily adopted, enterprise-scale technology;
- Is optimised for today’s mobile enterprises;
- Can be managed “on the go” via applications supporting the majority of mobile platforms.
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The BMC Remedy Service Desk has the following features:
- Service level agreements
- Automated e-mail notifications
- Automated ITIL® processes
- Built-in best practices
- Customisable reports
- Mobile web for technicians
- Self-service options
- Flexible deployment and licensing options
- Easy functionality additions as needs change
The BMC Remedy Service Desk has the following benefits:
- You have access to IT services and information with intuitive self-service capabilities via social media and mobile applications.
- You can streamline service delivery with a scalable, secure platform.
- You can choose a delivery model that suits your business: On-premises for added control and visibility, or Cloud-based to reduce operating costs.