Every successful organisation has well-defined strategic objections and, in order for a business to thrive, all functions within the business must have their own set of measurable goals. Blue Turtle has a product that will help you track the progress of your IT division; we offer premium metrics that will indicate the progress of the IT division and prescribe solutions.
Blue Turtle’s Service-Level Analytics solution is a product of Northcraft Analytics. Northcraft Analytics is a leading provider of Business Intelligence Applications for Enterprise IT. This solution offers a broad suite of BI applications for IT Service and Operations Management, including coverage for 10 of the 24 ITIL process areas out of the box.
This solution allows for KPI’s, Performance Metrics & Targets, Volumes, Averages, Outages and Performance Metrics for IT Service Management across the following disciplines:
- Incident Management
- Problem Management
- Change Management
- Asset and Configuration Management
- Service Level Management
- Release Management
- Knowledge Management
- Request Management
- Event & Availability Management
Our Service-level Analytics solution has the following benefits:
- Common KPI Reporting system across multiple ITSM systems.
- Over 1,500+ metrics and 200+ KPIs for key IT process areas.
- Quick implementation.
- It is easy to use.
Comprehensice Analytics, Dashboards & Reporting for IT Service & Operations Management.
- Common KPI Reporting system across multiple ITSM systems
- Over 1,500+ metrics and 200+ KPIs for key IT process areas
- Quick implementation& Ease of Use
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