Manager of Managers
The present-day IT environment is quite complex and if you are to deliver valuable IT services, you need to move away from managing separate technology silos to a single-pane-of-glass-view of all enterprise technology events.
Blue Turtle’s Manager of Managers preferred solution is the well-known Interlink Software – Business Enterprise Server. This solution delivers a highly scalable, dynamic IT Operations Management console; designed for the 21st century data centre with high performance event management and service-aware automation capabilities.
Move away from managing separate technology silos within the enterprise to a consolidated view of your entire organisation’s technology events that will be filtered, cleaned of all duplications, reformatted and prioritised based on technical impact.
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Interlink Software – Business Enterprise Server (BES) delivers the following event management capabilities:
- Support for a Common Alert Format (CAF) – BES parses a variety of event formats and metrics into a clear, consistent set of alert fields. This capability is provided by a supporting graphical tool offering a single point of maintenance and administration for the CAF.
- A role-based HTML 5 compliant Web Dashboard flexible enough to support all types of users from read-only to full command-and-control as well as the Network Operation Centre (NOC) or Data Centre video wall.
- A true web-based user interface that only requires a modern web browser supporting HTML 5 rather than a JVM, .NET framework, download of a full Java application, or the requirement to install a full Windows application.
- Alert management capabilities to enable the synchronisation of real-time alerts with incident management systems. Available functions include: assign, close, supervisor assign, and add comment.
- Support for the triggering of local programs on the user’s PC, or remote programs at the BES or connected systems with the option to pass alert fields from a highlighted (selected) alert as parameters to the program being called.
As with all of our preferred solutions, the Interlink Software – Business Enterprise Server software has been selected to offer you peace of mind and increase the efficiency of your processes.
Our Manager of Managers solution offers the following benefits:
- The ability to swiftly determine root causes, reduce downtime and improve mean time to repair (MTTR).
- Direct support that enables staff to resolve faults based on their criticality.
- The ability to automatically identify which group or individual is responsible for resolving any given fault.
- Improved operational efficiency due to the fact that support staff is provided a single “enterprise console” for managing IT events.