Quality Assurance Policy

Blue Turtle Technologies Limited is committed to the consistent delivery of quality serviceable, cuttingedge IT solutions such as Business Service Management Solutions, Intelligent IT Solutions, IT Operations Management Solutions, Professional Services, Security, that meet the needs and expectations of our clients and customers and help businesses thrive.

As a top-tier leading IT company in Nigeria, Blue Turtle Technologies Limited has paved the way for innovative enterprise technology in Africa. We combine in-depth market research and industry expertise, end-to-end IT infrastructure and software services, as well as serviceable, cutting-edge IT solution to empower companies across various sectors to achieve their goals and help businesses thrive.

To achieve this, Blue Turtle Technologies Limited has established quality objectives at relevant functions, levels and processes throughout the organization and is committed to.

➢ Complying with applicable statutory, regulatory and legal requirements in our industry
➢ Effective implementation and continual improvement of our ISO 9001: 2015 quality management system
➢ Consistently ensuring customer satisfaction
➢ Deploying highly trained and competent workforce
➢ Deploying cutting edge technology in service delivery

2. Scope

This policy is applicable to all Blue Turtle Nigeria core and support processes covered within the scope of the Quality Management System.

3. Roles and Responsibilities

  • Management – Provide leadership, resources, and support for implementing QA processes.
  • Technical Lead – Develop, implement, and maintain QA standards, procedures, and testing strategies.
  • Project Managers – Ensure projects follow QA guidelines and meet quality milestones.
  • Developers/Engineers – Follow coding standards, conduct peer reviews, and fix defects promptly.
  • All Employees – Adhere to QA processes, report quality issues, and contribute to continuous improvement.

4. Quality Assurance Process

  1. Requirements Gathering – Clear documentation and stakeholder sign-off on scope and specifications.
  2. Design & Planning – Apply architectural standards, security considerations, and usability best practices.
  3. Development Standards – Use approved coding practices, version control, and documentation guidelines.
  4. Testing & Validation – Perform unit testing, integration testing, system testing, and user acceptance testing.
  5. Release Management – Deploy solutions only after QA sign-off and  documented approval.
  6. Post-Deployment Review – Conduct performance monitoring, client feedback collection, and defect resolution.
  7. Documentation & Reporting – Maintain detailed records of QA activities, defects, and resolutions

5. Continuous Improvement

  • Conduct quarterly QA audits and post-project reviews.
  • Use KPIs such as defect density, on-time delivery rate, and client satisfaction scores.
  • Implement corrective and preventive actions for recurring issues.
  • Provide ongoing training on QA tools, techniques, and emerging technologies.

6. Compliance & Review

  • This quality policy has been communicated to and understood by all employees as well as other
    interested parties.
  • Non-compliance with this policy will be addressed in line with the company’s disciplinary
    procedures.
  • This policy will be reviewed annually or when there are significant changes to business processes,
    industry standards or regulations.
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